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• Cover
• Title
• Copyright
• CONTENTS
• List of figures
• List of boxes
• Acknowledgements
• Foreword
• SECTION 1 INTRODUCTORY
• UNIT 1 ABOUT THIS BOOK
• UNIT 2 ABOUT MUSEUMS
• UNIT 3 TYPES OF MUSEUMS
• UNIT 4 MAKING THE CASE FOR MUSEUMS
• UNIT 5 MUSEUMS AND SUSTAINABILITY
• UNIT 6 MUSEUMS AND SOCIAL RESPONSIBILITY
• UNIT 7 MUSEUMS AND THEORY
• UNIT 8 MUSEUMS AND ETHICS
• SECTION 2 THE MUSEUM AND ITS USERS
• UNIT 9 MUSEUMS AND THEIR LOCATION
• UNIT 10 MUSEUMS ARE FOR PEOPLE
• UNIT 11 ACCESS AND ACCESSIBILITY
• UNIT 12 UNDERSTANDING YOUR MARKET
• UNIT 13 MARKETING YOUR MUSEUM
• UNIT 14 DEVELOPING NEW AUDIENCES
• UNIT 15 SPECIAL AUDIENCES: MUSEUMS AND PEOPLE WITH DISABILITIES AND SPECIAL NEEDS
• UNIT 16 THE MUSEUM VISIT
• UNIT 17 LEARNING IN MUSEUMS
• UNIT 18 LEARNING: INSIDE THE MUSEUM
• UNIT 19 LEARNING: BEYOND THE MUSEUM
• UNIT 20 EVENTS AND ACTIVITIES: CREATING PROGRAMMES
• UNIT 21 FACILITIES FOR VISITORS
• UNIT 22 PROVIDING SERVICES: SHOPS AND SALES POINTS
• UNIT 23 PROVIDING SERVICES: FOOD AND DRINK
• UNIT 24 PROVIDING FACILITIES FOR HIRE
• UNIT 25 INFORMATION SERVICES
• UNIT 26 PUBLICATIONS
• UNIT 27 MUSEUM WEBSITES
• UNIT 28 SOCIAL MEDIA AND MUSEUMS
• UNIT 29 PUBLIC RELATIONS AND THE MEDIA
• UNIT 30 WORKING WITH FRIENDS’ AND VOLUNTEER GROUPS
• UNIT 31 RESEARCHERS AS USERS
• SECTION 3 PRESENTING AND INTERPRETING COLLECTIONS
• UNIT 32 INTRODUCING INTERPRETATION
• UNIT 33 PRESENTATION TECHNIQUES: GRAPHICS
• UNIT 34 PRESENTATION TECHNIQUES: THREE-DIMENSIONAL
• UNIT 35 PRESENTATION TECHNIQUES: AUDIO-VISUAL
• UNIT 36 PRESENTATION TECHNIQUES: INTERACTIVES
• UNIT 37 PRESENTATION TECHNIQUES: USING PEOPLE
• UNIT 38 MUSEUM LIGHTING
• UNIT 39 MUSEUM SHOWCASES
• UNIT 40 PLANNING NEW DISPLAYS AND EXHIBITIONS
• UNIT 41 RESEARCH FOR DISPLAYS AND EXHIBITIONS
• UNIT 42 WRITING TEXT
• UNIT 43 BRIEFING A DESIGNER
• UNIT 44 DISPLAY AND EXHIBITION DESIGN AND PRODUCTION
• UNIT 45 NEW MEDIA
• UNIT 46 EVALUATING DISPLAYS AND EXHIBITIONS
• SECTION 4 COLLECTING AND COLLECTIONS
• UNIT 47 TYPES OF COLLECTIONS
• UNIT 48 POLICIES FOR COLLECTING
• UNIT 49 POLICIES FOR DISPOSAL
• UNIT 50 DONATIONS, PURCHASES AND LOANS
• UNIT 51 COLLECTING AND FIELD DOCUMENTATION
• UNIT 52 OBJECT RESEARCH
• UNIT 53 FIELDWORK AND RECORD CENTRES
• UNIT 54 PHOTOGRAPHY, FILM AND VIDEO
• UNIT 55 AUDIO-RECORDING AND ORAL HISTORY
• UNIT 56 THE ROLE OF COLLECTIONS IN RESEARCH
• UNIT 57 ETHICAL CONSIDERATIONS AND REPATRIATION
• UNIT 58 MUSEUM ARCHIVES AND MUSEUM HISTORY
• SECTION 5 MANAGING AND CARING FOR COLLECTIONS
• UNIT 59 COLLECTIONS MANAGEMENT PLANS
• UNIT 60 COLLECTIONS AUDITS
• UNIT 61 DOCUMENTATION SYSTEMS
• UNIT 62 WORKING WITH CONSERVATORS AND CONSERVATION PLANS
• UNIT 63 PREVENTIVE CONSERVATION: PRINCIPLES
• UNIT 64 ENVIRONMENTAL MONITORING AND CONTROL: LIGHT
• UNIT 65 ENVIRONMENTAL MONITORING AND CONTROL: HUMIDITY AND TEMPERATURE
• UNIT 66 ENVIRONMENTAL MONITORING AND CONTROL: AIR POLLUTION/PEST AND INSECT ATTACK
• UNIT 67 MATERIALS TESTING
• UNIT 68 COLLECTIONS STORAGE: PRINCIPLES
• UNIT 69 COLLECTIONS STORAGE: PRACTICE
• UNIT 70 HANDLING, PACKING AND MOVING COLLECTIONS
• UNIT 71 REMEDIAL CONSERVATION: PRINCIPLES
• UNIT 72 REMEDIAL CONSERVATION: PRACTICE
• UNIT 73 DISASTER PLANNING
• UNIT 74 INSURANCE
• UNIT 75 COLLECTIONS SECURITY: PHYSICAL AND ELECTRONIC
• UNIT 76 COLLECTIONS SECURITY: SYSTEMS AND PROCEDURES
• UNIT 77 COPYRIGHT
• SECTION 6 THE MUSEUM AND ITS BUILDINGS
• UNIT 78 MUSEUM BUILDINGS: FORM AND FUNCTION
• UNIT 79 MUSEUMS AND THEIR PHYSICAL SETTING
• UNIT 80 MUSEUM BUILDINGS: PLANNING FOR ACCESS
• UNIT 81 OPTIONS ANALYSIS AND FEASIBILITY ASSESSMENT
• UNIT 82 WORKING WITH ARCHITECTS
• UNIT 83 MUSEUM BUILDINGS: PHYSICAL SECURITY
• UNIT 84 MUSEUM BUILDINGS: MANAGEMENT AND MAINTENANCE
• UNIT 85 MUSEUM BUILDINGS: SUSTAINABILITY
• UNIT 86 MOVING THE MUSEUM
• UNIT 87 ORIENTATION AND SIGNAGE
• UNIT 88 ATMOSPHERE, PACE AND FLOW
• SECTION 7 THE MUSEUM AND ITS MANAGEMENT
• UNIT 89 LEGAL STATUS, GOVERNANCE AND MANAGEMENT STRUCTURES
• UNIT 90 PARTNERSHIPS
• UNIT 91 NETWORKING
• UNIT 92 POLICY DEVELOPMENT AND MANAGEMENT PLANNING
• UNIT 93 DEVELOPING A FORWARD PLAN
• UNIT 94 MEASURING PERFORMANCE IN MUSEUMS
• UNIT 95 EVALUATING THE MUSEUM’S SUCCESS
• UNIT 96 PROJECT MANAGEMENT
• UNIT 97 FINANCIAL MANAGEMENT
• UNIT 98 NEW SOURCES OF INCOME
• UNIT 99 FUND-RAISING
• UNIT 100 MANAGEMENT OF CHANGE
• UNIT 101 INTERNAL COMMUNICATIONS
• UNIT 102 STAFF STRUCTURES
• UNIT 103 VOLUNTEERS IN MUSEUMS
• UNIT 104 RECRUITING MUSEUM STAFF
• UNIT 105 CONDITIONS OF SERVICE
• UNIT 106 PERFORMANCE STANDARDS FOR THE INDIVIDUAL
• UNIT 107 JOB APPRAISAL AND ASSESSING PERFORMANCE
• UNIT 108 STAFF TRAINING AND PROFESSIONAL DEVELOPMENT
• UNIT 109 USING CONSULTANTS AND OUTSOURCING
• UNIT 110 HEALTH AND SAFETY
• UNIT 111 ADMINISTRATIVE PROCEDURES
• UNIT 112 INFORMATION TECHNOLOGY AND THE MUSEUM
• SECTION 8 SUPPORTING RESOURCES
• UNIT 113 SOURCES OF INFORMATION AND SUPPORT
• UNIT 114 RESOURCES FOR MUSEUMS ON THE INTERNET
• Glossary
• Select bibliography
• Index