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• Cover
• About the Authors
• Preface
• CHAPTER 1: Introduction to Operations and Supply Chain Management
• Run Faster, Jump Higher
• The Operations Function
• The Evolution of Operations and Supply Chain Management
• Globalization
• Productivity and Competitiveness
• Strategy and Operations
• Organization of This Text
• Learning Objectives of This Course
• Summary
• Key Terms
• Questions
• Problems
• Case Problems
• References
• SUPPLEMENT TO CHAPTER 1: Operational Decision-Making Tools: Decision Analysis
• Decision Analysis With and Without Probabilities
• Summary
• Key Terms
• Key Formulas
• Solved Problems
• Problems
• Case Problems
• References
• CHAPTER 2: Quality Management
• Quality and Value in Athletic Shoes
• What Is Quality?
• Quality Management System
• Quality Tools
• Customers and Employees in Quality Management
• Quality in Services
• Six Sigma
• Quality Costs and Productivity
• Quality Awards
• ISO 9000
• Summary
• Key Terms
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 3: Statistical Process Control
• Quality Control in Athletic Shoe Manufacturing
• The Basics of Statistical Process Control
• Control Charts for Attributes
• Control Charts for Variables
• Control Chart Patterns
• SPC with Excel and OM Tools
• Process Capability
• Summary
• Key Terms
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• SUPPLEMENT TO CHAPTER 3: Operational Decision-Making Tools: Acceptance Sampling
• Single-Sample Attribute Plan
• Average Outgoing Quality
• Double- and Multiple-Sampling Plans
• Summary
• Key Terms
• Solved Problems
• Questions
• Problems
• CHAPTER 4: Product Design
• Nike’s Flyknit
• The Design Process
• Rapid Prototyping and Concurrent Design
• Technology in Design
• Design Quality Reviews
• Design for Environment
• Quality Function Deployment
• Design for Robustness
• Summary
• Key Terms
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 5: Service Design
• Customization and the Retail Experience
• The Service Economy
• Characteristics of Services
• The Service Design Process
• Tools for Service Design
• Waiting Line Analysis for Service Improvement
• Summary
• Key Terms
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 6: Processes and Technology
• Adidas’s Boost Technology
• Process Planning
• Process Analysis
• Process Innovation
• Technology Decisions
• Summary
• Key Terms
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 7: Capacity and Facilities Design
• Adidas’s Speedfactories
• Capacity Planning
• Facilities
• Basic Layouts
• Designing Process Layouts
• Designing Service Layouts
• Designing Product Layouts
• Hybrid Layouts
• Summary
• Key Terms
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• SUPPLEMENT TO CHAPTER 7: Operational Decision-Making Tools: Facility Location Models
• Types of Facilities
• Location-Analysis Techniques
• Summary
• Key Terms
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 8: Human Resources
• A Commitment to Worker Sustainability in the Athletic Shoe Industry
• Employees
• Human Resources and Quality Management
• The Changing Nature of Human Resource Management
• Contemporary Trends in Human Resource Management
• Managing Diversity in the Workplace
• Job Design
• Job Analysis
• Learning Curves
• Summary
• Key Terms
• Key Formula
• Solved Problem
• Questions
• Problems
• Case Problem
• References
• SUPPLEMENT TO CHAPTER 8: Operational Decision-Making Tools: Work Measurement
• Time Studies
• Work Sampling
• Summary
• Key Terms
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problem
• References
• CHAPTER 9: Project Management
• Innovative Sustainable Projects in the Athletic Shoe Industry
• Project Planning
• Global Cultural and Diversity Issues in Project Management
• Project Scheduling and Control
• CPM/PERT
• Probabilistic Activity Times
• Microsoft Project
• Project Crashing and Time-Cost Trade-Off
• Summary
• Key Terms
• Key Formulas
• Solved Problem
• Questions
• Problems
• Case Problems
• References
• CHAPTER 10: Supply Chain Management Strategy and Design
• Athletic Shoe Supply Chain Strategy at Nike
• Supply Chains
• The Management of Supply Chains
• Supply Chain Sustainability
• Information Technology: A Supply Chain Enabler
• Supply Chain Integration
• Measuring Supply Chain Performance
• Summary
• Key Terms
• Key Formulas
• Solved Problem
• Questions
• Problems
• Case Problem
• References
• CHAPTER 11: Global Supply Chain Procurement and Distribution
• Adidas’s Global Supply Chain Innovations
• Procurement
• E-Procurement
• Distribution
• Transportation
• The Global Supply Chain
• Key Terms
• Questions
• Case Problem
• SUPPLEMENT TO CHAPTER 11: Operational Decision-Making Tools: Transportation and Transshipment Models
• The Transportation Model
• The Transshipment Model
• Summary
• Key Terms
• Solved Problem
• Problems
• Case Problems
• References
• CHAPTER 12: Forecasting
• Forecasting the Global Athletic Shoe Market
• The Strategic Role of Forecasting in Supply Chain Management
• Components of Forecasting Demand
• Moving Average
• Exponential Smoothing
• Linear Trend Line
• Seasonal Adjustments
• Forecast Accuracy
• Time Series Forecasting Using Excel
• Regression Methods
• Data Mining
• Summary
• Key Terms
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 13: Inventory Management
• Inventory Management at Nike
• The Role of Inventory
• Inventory in Supply Chain Management
• The Elements of Inventory Management
• Inventory Control Systems
• Economic Order Quantity Models
• Quantity Discounts
• Reorder Point
• Order Quantity for a Periodic Inventory System
• Summary
• Key Terms
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• SUPPLEMENT TO CHAPTER 13: Operational Decision-Making Tools: Simulation
• Monte Carlo Simulation
• Computer Simulation with Excel
• Areas of Simulation Application
• Summary
• Key Terms
• Solved Problems
• Questions
• Problems
• References
• CHAPTER 14: Sales and Operations Planning
• PUMA Speeds Ahead with Demand Planning and Mobile Access
• The Sales and Operations Planning Process
• Strategies for Adjusting Capacity
• Strategies for Managing Demand
• Quantitative Techniques for Aggregate Planning
• The Hierarchical Nature of Planning
• Aggregate Planning for Services
• Summary
• Key Terms
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• SUPPLEMENT TO CHAPTER 14: Operational Decision-Making Tools: Linear Programming
• Model Formulation
• Graphical Solution Method
• Linear Programming Model Solution
• Summary
• Key Terms
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 15: Resource Planning
• Nike’s Checkered History with ERP Systems
• Material Requirements Planning (MRP)
• Capacity Requirements Planning (CRP)
• Enterprise Resource Planning (ERP)
• Customer Relationship Management (CRM)
• Supply Chain Management (SCM)
• Product Lifecycle Management (PLM)
• Connectivity, Integration, Big Data, and the Cloud
• Summary
• Key Terms
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 16: Lean Systems
• Nike’s Lean Philosophy
• The Basic Elements of Lean Production
• Implementing Lean Systems
• Lean Six Sigma
• Value Stream Mapping (VSM)
• Lean and the Environment
• Lean Services
• Summary
• Key Terms
• Key Formula
• Questions
• Problems
• Case Problems
• References
• CHAPTER 17: Scheduling
• Scheduling Variety
• Objectives in Scheduling
• Loading
• Sequencing
• Monitoring
• Advanced Planning and Scheduling Systems
• Theory of Constraints
• Employee Scheduling
• Summary
• Key Terms
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• Appendix A: Normal Curve Areas
• Appendix B: Solutions to Odd Problems
• Index
• End User License Agreement