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• Cover
• Contents
• Operations and Supply Chain Management
• Operations and Supply Chain Management
• Dedication
• Copyright
• About the Authors
• Preface
• Acknowledgments
• CHAPTER 1: Introduction to Operations and Supply Chain Management
• 1.1 The Operations Function
• 1.2 The Evolution of Operations and Supply Chain Management
• 1.3 Globalization
• 1.4 Productivity and Competitiveness
• 1.5 Strategy and Operations
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Questions
• Problems
• Case Problems
• References
• SUPPLEMENT TO CHAPTER 1: Operational Decision-Making Tools: Decision Analysis
• S1.1 Decision Making Without Probabilities
• S1.2 Decision Making With Probabilities
• S1.3 Sequential Decision Trees
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problems
• Problems
• Case Problems
• References
• CHAPTER 2: Quality Management
• 2.1 What Is Quality?
• 2.2 Quality Management System
• 2.3 Quality Tools
• 2.4 Customers, Employees, and Services in Quality Management
• 2.5 Roadmaps to Quality Improvement: Six Sigma, Productivity, Awards, and ISO
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 3: Statistical Process Control
• 3.1 The Basics of Statistical Process Control
• 3.2 Control Charts for Attributes
• 3.3 Control Charts for Variables
• 3.4 Control Chart Patterns
• 3.5 SPC with Excel and OM Tools
• 3.6 Process Capability
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• SUPPLEMENT TO CHAPTER 3: Operational Decision-Making Tools: Acceptance Sampling
• S3.1 Basics of Acceptance Sampling 
• S3.2 Tools of Acceptance Planning
• S3.3 Double- and Multiple-Sampling Plans
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Solved Problems
• Questions
• Problems
• CHAPTER 4: Product Design
• 4.1 The Design Process
• 4.2 Rapid Prototyping and Concurrent Design
• 4.3 Technology in Design
• 4.4 Design Quality Reviews
• 4.5 Design for Environment
• 4.6 Quality Function Deployment
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 5: Service Design
• 5.1 The Service Economy
• 5.2 Characteristics of Services
• 5.3 The Service Design Process
• 5.4 Tools for Service Design
• 5.5 Waiting Line Analysis for Service Improvement
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 6: Processes and Technology
• 6.1 Process Planning
• 6.2 Process Selection
• 6.3 Process Analysis and Improvement
• 6.4 Technology Decisions
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary*
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 7: Capacity and Facilities Design
• 7.1 Capacity Planning
• 7.2 Facilities
• 7.3 Basic Layouts
• 7.4 Designing Process Layouts
• 7.5 Designing Product Layouts
• 7.6 Hybrid Layouts
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• SUPPLEMENT TO CHAPTER 7: Operational Decision-Making Tools: Facility Location Models
• S7.1 Types of Facilities
• S7.2 Site Selection: Where to Locate
• S7.3 Location-Analysis Techniques
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problem
• References
• CHAPTER 8: Human Resources
• 8.1 Human Resources and Quality Management
• 8.2 The Changing Nature of Human Resources Management
• 8.3 Contemporary Trends in Human Resources Management
• 8.4 Diversity in the Workplace
• 8.5 Job Design
• 8.6 Job Analysis
• 8.7 Learning Curves
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formula
• Solved Problem
• Questions
• Problems
• Case Problem
• References
• SUPPLEMENT TO CHAPTER 8: Operational Decision-Making Tools: Work Measurement
• S8.1 Time Studies
• S8.2 Work Sampling
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problem
• References
• CHAPTER 9: Project Management
• 9.1 Project Planning
• 9.2 Cultural and Diversity Issues in Project Management
• 9.3 Project Scheduling and Control
• 9.4 CPM/PERT
• 9.5 Probabilistic Activity Times
• 9.6 Microsoft Project
• 9.7 Project Crashing and Time-Cost Trade-Off
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problem
• Questions
• Problems
• Case Problems
• References
• CHAPTER 10: Supply Chain Management Strategy and Design
• 10.1 Supply Chains
• 10.2 The Management of Supply Chains
• 10.3 Supply Chain Sustainability
• 10.4 Information Technology: A Supply Chain Enabler
• 10.5 Infotech and Supply Chain Integration
• 10.6 Measuring Supply Chain Performance
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problem
• Questions
• Problems
• Case Problem
• References
• CHAPTER 11: Global Supply Chain Procurement and Distribution
• 11.1 Procurement
• 11.2 E-Procurement
• 11.3 Distribution
• 11.4 Transportation
• 11.5 The Global Supply Chain
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Questions
• Case Problem
• SUPPLEMENT TO CHAPTER 11: Operational Decision-Making Tools: Transportation and Transshipment Models
• S11.1 The Transportation Model
• S11.2 The Transshipment Model
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Solved Problem
• Problems
• Case Problems
• References
• CHAPTER 12: Forecasting
• 12.1 The Strategic Role of Forecasting in Supply Chain Management
• 12.2 Components of Forecasting Demand
• 12.3 Time Series Methods
• 12.4 Forecast Accuracy
• 12.5 Time Series Forecasting Using Excel
• 12.6 Regression Methods
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 13: Inventory Management
• 13.1 The Role of Inventory
• 13.2 The Elements of Inventory Management
• 13.3 Inventory Control Systems
• 13.4 Economic Order Quantity Models
• 13.5 Reorder Point
• 13.6 Order Quantity for a Periodic Inventory System
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• SUPPLEMENT TO CHAPTER 13: Operational Decision-Making Tools: Simulation
• S13.1 Monte Carlo Simulation
• S13.2 Computer Simulation with Excel
• S13.3 Areas of Simulation Application
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Solved Problems
• Questions
• Problems
• References
• CHAPTER 14: Sales and Operations Planning
• 14.1 The Sales and Operations Planning Process
• 14.2 Strategies for Adjusting Capacity and Managing Demand
• 14.3 Quantitative Techniques for Aggregate Planning
• 14.4 The Hierarchical Nature of Planning
• 14.5 Aggregate Planning for Services
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• SUPPLEMENT TO CHAPTER 14: Operational Decision-Making Tools: Linear Programming
• S14.1 Basics of Linear Programming 
• S14.2 Model Formulation
• S14.3 Graphical Solution Method
• S14.4 Linear Programming Model Solution using the Simplex Method
• S14.5 Solving Linear Programming Problems with Excel
• S14.6 Sensitivity Analysis
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 15: Resource Planning Systems
• 15.1 Material Requirements Planning (MRP)
• 15.2 Capacity Requirements Planning (CRP)
• 15.3 Enterprise Resource Planning (ERP)
• 15.4 ERP and Related Software Connectivity and Integration
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• CHAPTER 16: Lean Production Systems
• 16.1 The Basic Elements of Lean Production – Eliminating Waste and Increasing Flexibility
• 16.2 Smoothing the Flow
• 16.3 Continuously Improve
• 16.4 Implementing Lean Systems
• 16.5 Lean Six Sigma and Value Stream Mapping
• 16.6 Lean Services
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formula
• Questions
• Problems
• Case Problems
• References
• CHAPTER 17: Scheduling
• 17.1 Objectives in Scheduling
• 17.2 Assigning Work
• 17.3 Sequencing Jobs
• 17.4 Monitoring Job Progress
• 17.5 Advanced Planning and Scheduling Systems
• 17.6 Theory of Constraints
• 17.7 Employee Scheduling
• End-of-Chapter Review
• Summary of Learning Objectives
• Glossary
• Key Formulas
• Solved Problems
• Questions
• Problems
• Case Problems
• References
• Glossary
• Glossary
• Appendix A: Normal Curve Areas
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