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• Cover
• Title
• Copyright
• Dedication
• About the Authors
• Brief Table of Contents
• Table of Contents
• Guided Tour
• Preface
• Part One Introduction to Operations Management
• Chapter 1 Operations and Productivity
• Global Company Profile: Hard Rock Cafe
• What Is Operations Management?
• Organizing to Produce Goods and Services
• The Supply Chain
• Why Study OM?
• What Operations Managers Do
• The Heritage of Operations Management
• Operations for Goods and Services
• The Productivity Challenge
• Current Challenges in Operations Management
• Ethics, Social Responsibility, and Sustainability
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Using Software for Productivity Analysis
• Solved Problems
• Problems
• Case Studies: Uber Technologies, Inc.
• Endnotes
• Rapid Review
• Self Test
• Chapter 2 Operations Strategy in a Global Environment
• Global Company Profile: Boeing
• A Global View of Operations and Supply Chains
• Developing Missions and Strategies
• Achieving Competitive Advantage Through Operations
• Issues in Operations Strategy
• Strategy Development and Implementation
• Strategic Planning, Core Competencies, and Outsourcing
• Global Operations Strategy Options
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Using Software to Solve Outsourcing Problems
• Solved Problems
• Problems
• Case Studies: Rapid-Lube
• Endnotes
• Rapid Review
• Self Test
• Chapter 3 Project Management
• Global Company Profile: Bechtel Group
• The Importance of Project Management
• Project Planning
• Project Scheduling
• Project Controlling
• Project Management Techniques: PERT and CPM
• Determining the Project Schedule
• Variability in Activity Times
• Cost-Time Trade-Offs and Project Crashing
• A Critique of PERT and CPM
• Using Microsoft Project to Manage Projects
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Using Software to Solve Project Management Problems
• Solved Problems
• Problems
• Case Studies: Southwestern University: (A)
• Endnotes
• Rapid Review
• Self Test
• Chapter 4 Forecasting
• Global Company Profile: Walt Disney Parks & Resorts
• What is Forecasting?
• The Strategic Importance of Forecasting
• Seven Steps in the Forecasting System
• Forecasting Approaches
• Time-Series Forecasting
• Associative Forecasting Methods: Regression and Correlation Analysis
• Monitoring and Controlling Forecasts
• Forecasting in the Service Sector
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Using Software in Forecasting
• Solved Problems
• Problems
• Case Studies: Southwestern University: (B)
• Endnotes
• Rapid Review
• Self Test
• Part Two Designing Operations
• Chapter 5 Design of Goods and Services
• Global Company Profile: Regal Marine
• Goods and Services Selection
• Generating New Products
• Product Development
• Issues for Product Design
• Product Development Continuum
• Defining a Product
• Documents for Production
• Service Design
• Application of Decision Trees to Product Design
• Transition to Production
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Solved Problem
• Problems
• Case Studies: De Mar’s Product Strategy
• Endnotes
• Rapid Review
• Self Test
• Supplement 5 Sustainability in the Supply Chain
• Corporate Social Responsibility
• Sustainability
• Design and Production for Sustainability
• Regulations and Industry Standards
• Summary
• Key Terms
• Discussion Questions
• Solved Problems
• Problems
• Case Studies: Building Sustainability at the Orlando Magic’s Amway Center Video Case
• Endnotes
• Rapid Review
• Self Test
• Chapter 6 Managing Quality
• Global Company Profile: Arnold Palmer Hospital
• Quality and Strategy
• Defining Quality
• Total Quality Management
• Tools of TQM
• The Role of Inspection
• TQM in Services
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Solved Problem
• Problems
• Case Studies: Southwestern University: (C)
• Endnotes
• Rapid Review
• Self Test
• Supplement 6 Statistical Process Control
• Statistical Process Control (SPC)
• Process Capability
• Acceptance Sampling
• Summary
• Key Terms
• Discussion Questions
• Using Software for SPC
• Solved Problem
• Problems
• Case Studies: Cecil Rice Export, Alexandria, Egypt
• Endnotes
• Rapid Review
• Self Test
• Chapter 7 Process Strategy
• Global Company Profile: Harley-Davidson
• Four Process Strategies
• Selection of Equipment
• Process Analysis and Design
• Special Considerations for Service Process Design
• Production Technology
• Technology in Services
• Process Redesign
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Solved Problem
• Problems
• Case Studies: Rochester Manufacturing’s Process Decision
• Endnotes
• Rapid Review
• Self Test
• Supplement 7 Capacity and Constraint Management
• Capacity
• Bottleneck Analysis and the Theory of Constraints
• Break-Even Analysis
• Reducing Risk with Incremental Changes
• Applying Expected Monetary Value (EMV) to Capacity Decisions
• Applying Investment Analysis to Strategy-Driven Investments
• Summary
• Key Terms
• Discussion Questions
• Using Software for Break-Even Analysis
• Solved Problems
• Problems
• Case Study: Capacity Planning at Arnold Palmer Hospital Video Case
• Endnote
• Rapid Review
• Self Test
• Chapter 8 Location Strategies
• Global Company Profile: Fedex
• The Strategic Importance of Location
• Factors That Affect Location Decisions
• Methods of Evaluating Location Alternatives
• Service Location Strategy
• Geographic Information Systems
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Using Software to Solve Location Problems
• Solved Problems
• Problems
• Case Studies: Finding a Location for Electronics Component Manufacturing in Asia
• Endnote
• Rapid Review
• Self Test
• Chapter 9 Layout Strategies
• Global Company Profile: Mcdonald’s
• The Strategic Importance of Layout Decisions
• Types of Layout
• Office Layout
• Retail Layout
• Warehouse and Storage Layouts
• Fixed-Position Layout
• Process-Oriented Layout
• Work Cells
• Repetitive and Product-Oriented Layout
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Using Software to Solve Layout Problems
• Solved Problems
• Problems
• Case Studies: Reebok Royal CL production line in Vietnam
• Endnotes
• Rapid Review
• Self Test
• Chapter 10 Human Resources, Job Design, and Work Measurement
• Global Company Profile: Rusty Wallace’s Nascar Racing Team
• Human Resource Strategy for Competitive Advantage
• Labor Planning
• Job Design
• Ergonomics and the Work Environment
• Methods Analysis
• The Visual Workplace
• Labor Standards
• Ethics
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Solved Problems
• Problems
• Case Studies: Jackson Manufacturing Company
• Rapid Review
• Self Test
• Part Three Managing Operations
• Chapter 11 Supply Chain Management
• Global Company Profile: Darden Restaurants
• The Supply Chain’s Strategic Importance
• Sourcing Issues: Make-or-Buy and Outsourcing
• Six Sourcing Strategies
• Supply Chain Risk
• Managing the Integrated Supply Chain
• Building the Supply Base
• Logistics Management
• Distribution Management
• Ethics and Sustainable Supply Chain Management
• Measuring Supply Chain Performance
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Solved Problem
• Problems
• Case Studies: Darden’s Global Supply Chains Video Case
• Endnote
• Rapid Review
• Self Test
• Supplement 11 Supply Chain Management Analytics
• Techniques for Evaluating Supply Chains
• Evaluating Disaster Risk in the Supply Chain
• Managing the Bullwhip Effect
• Supplier Selection Analysis
• Transportation Mode Analysis
• Warehouse Storage
• Summary
• Discussion Questions
• Solved Problems
• Problems
• Rapid Review
• Self Test
• Chapter 12 Inventory Management
• Global Company Profile: Amazon.com
• The Importance of Inventory
• Managing Inventory
• Inventory Models
• Inventory Models for Independent Demand
• Probabilistic Models and Safety Stock
• Single-Period Model
• Fixed-Period (P) Systems
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Using Software to Solve Inventory Problems
• Solved Problems
• Problems
• Case Studies: AGA-Fano Gas
• Endnotes
• Rapid Review
• Self Test
• Chapter 13 Aggregate Planning and S&OP
• Global Company Profile: Frito-Lay
• The Planning Process
• Sales and Operations Planning
• The Nature of Aggregate Planning
• Aggregate Planning Strategies
• Methods for Aggregate Planning
• Aggregate Planning in Services
• Revenue Management
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Using Software for Aggregate Planning
• Solved Problems
• Problems
• Case Studies: Andrew-Carter, Inc.
• Endnote
• Rapid Review
• Self Test
• Chapter 14 Material Requirements Planning (MRP) and ERP
• Global Company Profile: Wheeled Coach
• Dependent Demand
• Dependent Inventory Model Requirements
• MRP Structure
• MRP Management
• Lot-Sizing Techniques
• Extensions of MRP
• MRP in Services
• Enterprise Resource Planning (ERP)
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Using Software to Solve MRP Problems
• Solved Problems
• Problems
• Case Studies: When 18,500 Orlando Magic Fans Come to Dinner Video Case
• Endnotes
• Rapid Review
• Self Test
• Chapter 15 Short-Term Scheduling
• Global Company Profile: Alaska Airlines
• The Importance of Short-Term Scheduling
• Scheduling Issues
• Scheduling Process-Focused Facilities
• Loading Jobs
• Sequencing Jobs
• Finite Capacity Scheduling (FCS)
• Scheduling Services
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Using Software for Short-Term Scheduling
• Solved Problems
• Problems
• Case Studies: Old Oregon Wood Store
• Rapid Review
• Self Test
• Chapter 16 Lean Operations
• Global Company Profile: Toyota Motor Corporation
• Lean Operations
• Lean and Just-in-Time
• Lean and the Toyota Production System
• Lean Organizations
• Lean in Services
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Solved Problem
• Problems
• Case Studies: Lean Operations at Alaska Airlines Video Case
• Endnote
• Rapid Review
• Self Test
• Chapter 17 Maintenance and Reliability
• Global Company Profile: Orlando Utilities Commission
• The Strategic Importance of Maintenance and Reliability
• Reliability
• Maintenance
• Total Productive Maintenance
• Summary
• Key Terms
• Ethical Dilemma
• Discussion Questions
• Using Software to Solve Reliability Problems
• Solved Problems
• Problems
• Case Study: Maintenance Drives Profits at Frito-Lay Video Case
• Rapid Review
• Self Test
• Part Four Business Analytics Modules
• Module A Decision-Making Tools
• The Decision Process in Operations
• Fundamentals of Decision Making
• Decision Tables
• Types of Decision-Making Environments
• Decision Trees
• Summary
• Key Terms
• Discussion Questions
• Using Software for Decision Models
• Solved Problems
• Problems
• Case Study: Paper Mills
• Endnote
• Rapid Review
• Self Test
• Module B Linear Programming
• Why Use Linear Programming?
• Requirements of a Linear Programming Problem
• Formulating Linear Programming Problems
• Graphical Solution to a Linear Programming Problem
• Sensitivity Analysis
• Solving Minimization Problems
• Linear Programming Applications
• The Simplex Method of LP
• Integer and Binary Variables
• Summary
• Key Terms
• Discussion Questions
• Using Software to Solve LP Problems
• Solved Problems
• Problems
• Case Studies: Garden Carpentry
• Endnotes
• Rapid Review
• Self Test
• Module C Transportation Models
• Transportation Modeling
• Developing an Initial Solution
• The Stepping-Stone Method
• Special Issues in Modeling
• Summary
• Key Terms
• Discussion Questions
• Using Software to Solve Transportation Problems
• Solved Problems
• Problems
• Case Study: Custom Vans, Inc.
• Rapid Review
• Self Test
• Module D Waiting-Line Models
• Queuing Theory
• Characteristics of a Waiting-Line System
• Queuing Costs
• The Variety of Queuing Models
• Other Queuing Approaches
• Summary
• Key Terms
• Discussion Questions
• Using Software to Solve Queuing Problems
• Solved Problems
• Problems
• Case Studies: New England Foundry
• Endnotes
• Rapid Review
• Self Test
• Module E Learning Curves
• What Is a Learning Curve?
• Learning Curves in Services and Manufacturing
• Applying the Learning Curve
• Strategic Implications of Learning Curves
• Limitations of Learning Curves
• Summary
• Key Term
• Discussion Questions
• Using Software for Learning Curves
• Solved Problems
• Problems
• Case Study: SMT’s Negotiation with IBM
• Endnote
• Rapid Review
• Self Test
• Module F Simulation
• What Is Simulation?
• Advantages and Disadvantages of Simulation
• Monte Carlo Simulation
• Simulation with Two Decision Variables: An Inventory Example
• Summary
• Key Terms
• Discussion Questions
• Using Software in Simulation
• Solved Problems
• Problems
• Case Study: Swedish Bank
• Endnote
• Rapid Review
• Self Test
• Appendix
• Bibliography
• Name Index
• General Index