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• Cover
• Contents
• Title Page
• Copyright
• Dedication
• Foreword
• Preface to the Second Edition
• New and Different
• Sections in the Book
• Acknowledgments
• Preface to the First Edition
• A Path to Pursue
• The Puzzle of Performance Dashboards
• Who Should Read This Book
• PART I: The Landscape for Performance Dashboards
• CHAPTER 1: What Are Performance Dashboards?
• Agent of Organizational Change
• Pretenders to the Throne
• Composition of Performance Dashboards
• Summary
• CHAPTER 2: The Context for Performance Dashboards
• Business Performance Management
• Business Intelligence
• Summary
• CHAPTER 3: Assessing Your Organizational Readiness
• A Clearly Defined Strategy
• Strong, Committed Sponsorship
• A Clear and Urgent Need
• Support of Mid-level Managers
• Appropriate Scale and Scope
• A Strong Team and Available Resources
• A Culture of Measurement
• Alignment between Business and Information Technology
• Trustworthy and Available Data
• A Solid Technical Infrastructure
• Summary
• CHAPTER 4: Assessing Your Technical Readiness
• Business Intelligence Maturity Model
• Five Stages
• Maturity Dynamics
• Summary
• Note
• CHAPTER 5: How to Align Business and IT
• Pitched Battles
• Alignment Tactics
• Summary
• PART II Performance Dashboards in Action
• CHAPTER 6: Types of Performance Dashboards
• Overview
• Dashboards in Depth
• Operational Dashboards
• Tactical Dashboards
• Strategic Dashboards
• Summary
• CHAPTER 7: Operational Dashboards in Action
• Overview
• 1-800 CONTACTS
• Richmond Police Department
• CHAPTER 8: Tactical Dashboards in Action
• Overview
• Arizona State University
• Rohm and Haas
• Summary
• CHAPTER 9: Strategic Dashboards in Action
• Overview
• Cisco: A Metrics-driven Organization
• Kingdom of Bahrain
• Summary
• PART III Critical Success Factors: Tips from the Trenches
• CHAPTER 10: How to Launch, Manage, and Sustain the Project
• Sell the Project
• Sell to Staff
• Secure Funding
• Manage the Project
• Develop the Dashboard
• Sustain the Project
• Summary
• CHAPTER 11: How to Create Effective Performance Metrics
• Understanding Metrics
• Characteristics of Effective Performance Metrics
• Designing Effective Metrics
• Summary
• CHAPTER 12: How to Design Effective Dashboard Displays
• Overview
• Before You Start
• Guidelines for Creating Displays
• Guidelines for Designing Charts
• Summary
• Notes
• CHAPTER 13: How to Architect a Performance Dashboard
• Display Architectures
• Data Architectures
• Types of Architectures
• CHAPTER 14: How to Deploy and Integrate Dashboards
• Where to Start and Finish?
• Centralized Approach
• Distributed Approach
• Cascading Metrics
• Summary
• CHAPTER 15: How to Ensure Adoption and Drive Positive Change
• Strategies to Ensure Adoption
• Optimizing Performance through Metrics
• Summary
• Notes
• Index
• Wiley End User License Agreement