Efnisyfirlit

• Cover
• Half-Title
• Title
• Copyright
• Dedication
• Contents
• List of figures
• List of tables
• Acknowledgements
• Preface to the series
• Foreword
• 1 Teams and their dynamics
• Teams and team dynamics
• Types of groups and teams
• Team attributes
• Teams and social psychology
• Norms in teams
• Team evolution
• Impact of teams
• Communication is key
• Communication as team competence
• Values and self-actualisation
• Interpersonal communication in teams
• References
• 2 Understanding teams and interpersonal communication
• Understanding teams
• Assumptions about teams
• General theories applicable to teams
• Importance of project teams
• Teams as platforms for communication enhancement
• Five levels of communication skills
• Communication contract
• Communication journal
• Active listening
• References
• 3 Team selection and team communication
• Personalities and team participation
• Social needs and teams
• Willingness to participate in teams
• Resistance in teams
• The supportive team
• Collaboration in teams
• Attraction in teams
• Likes and dislikes in teams
• Attachment in teams
• References
• 4 Team cohesion and expressions of emotions
• Team cohesion
• Team co-operation
• Tuckman’s five stages
• Team development in context
• Diversity in teams
• Team functions and organisation
• Emotions and feelings
• More on social needs
• Different character types
• References
• 5 Communication competence
• Social intelligence in teams
• Upwards communication in teams
• Intra-team communication
• Extra-team communication
• Social intelligence
• Non-verbal communication
• Physical and mental presence in teams
• Empathy I and II
• Trust in teams
• References
• 6 Authority and conformity in teams
• Authority in teams
• Obedience in teams
• Authority and vulnerability in teams
• Power in teams
• The will to rule
• Integrity in teams
• Sincerity in teams
• Respect in teams
• Caution in team communication
• References
• 7 Decision-making in teams
• Team decisions
• Pitfalls when teams make decisions
• Groupthink in teams
• Poor decisions in teams
• Effective decision-making in teams
• Using empathy III in teams
• Mutuality in team communication
• Conviction in teams
• References
• 8 Assertive leadership in teams
• The leadership role
• Leadership skills
• Who leads?
• Successful leadership in teams
• Confrontation in teams
• Entitlement for confrontation
• Assertiveness in teams
• Offering opinions or solutions
• Brainstorming in teams
• References
• 9 Successful teams in context
• Motivation in teams
• Social facilitation in teamwork
• Self-presentation and distractions in teamwork
• Social loafing in teamwork
• Team composition
• Successful teams
• Team environment
• Open communication in teams
• Taking the initiative in teams
• Continuous improvement
• References
• Index