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• Contents
• List of Illustrations
• Introduction
• CHAPTER 1: The Origins and Development of Records and Information Management
• CHAPTER 2: Building an Information Governance Program on a Solid RIM Foundation
• CHAPTER 3: Records and Information Creation/Capture ,Classification, and File Plan Development
• CHAPTER 4: Records Retention Strategies: Inventory, Appraisal, Retention, and Disposition
• CHAPTER 5: Records and Information Access, Storage, and Retrieval
• CHAPTER 6: Electronic Records and Electronic Records Management Systems
• CHAPTER 7: Emerging Technologies and Records Management
• CHAPTER 8: Vital Records, Disaster Preparedness and Recovery, and Business Continuity
• CHAPTER 9: Monitoring, Auditing, and Risk Management
• CHAPTER 10: Inactive Records Management, Archives, and Long-Term Preservation
• CHAPTER 11: Records Management Education and Training
• CHAPTER 12: From Records Management to Information Governance: An Evolution
• APPENDIX: A Sampling of Records Management Laws and Regulations outside of the United States
• Glossary
• Bibliography
• Index