Efnisyfirlit

• Cover
• Half Title Page
• Title Page
• Copyright Page
• Dedication Page
• Contents
• List of figures
• Preface
• 1 The features of interpersonal communication
• 2 A conceptual model of skilled interpersonal communication
• 3 Communicating without words: skilled nonverbal behaviour
• 4 Rewarding others: the skill of reinforcing
• 5 Finding out about others: the skill of questioning
• 6 Showing understanding for others: the skill of reflecting
• 7 Paying attention to others: the skill of listening
• 8 Getting your message across: the skill of explaining
• 9 Telling others about yourself: the skill of self-disclosure
• 10 Opening and closing interactions: the skills of set induction and closure
• 11 Standing up for yourself: the skill of assertiveness
• 12 Using your influence: the skill of persuasion
• 13 Working things out together: the skill of negotiating
• 14 Working with others: skills of participating in and leading small groups
• 15 Concluding comments
• Bibliography
• Index