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• CONTENTS
• LIST OF FIGURES AND TABLES
• FOREWORD
• INTRODUCTION
• 1 DEVELOPING COMMUNICATION AND INTERVIEWING SKILLS
• Introduction
• Communication Skills for Professional Practice
• Purposes and Kinds of Communication Skills and Micro-skills
• Putting Communication Skills into Practice in Interviews
• Interviewing Skills and Tools
• Self-preparation, Reflection and Feedback Skills
• Conclusion
• 2 WRITING SKILLS FOR SOCIAL WORKERS
• Introduction
• The Range and Reach of Writing Required by Social Workers
• The Tools and Techniques of Writing
• Writing for Different Purposes
• Letters
• Conclusion
• 3 PREPARING THE ETHICAL TOOLKIT: BALANCING RIGHTS AND RESPONSIBILITIES
• Introduction
• Section A: Values, Morality and Ethical Theory
• Section B: Developing Anti-Discriminatory Approaches in an Unequal World
• Conclusion: Balancing Rights and Responsibilities
• 4 WORKING WITH THE EXPERIENCES OF SERVICE USERS AND CARERS
• Introduction
• History and Context of Service User Involvement
• What Do We Know About Skills for Social Work and Service User and Carers?
• Models of Service Users’ and Carers’ Involvement
• Providing a Framework
• Bringing Theory and Practice Together
• Ethical Issues
• Challenges
• Conclusion
• 5 ASSESSMENT FOR SOCIAL WORK PRACTICE
• Introduction
• What is Assessment?
• Principles of Assessment
• Assessment Skills: Knowledge and Method
• Conclusion
• 6 APPLYING THEORY IN PRACTICE
• Introduction
• Social Work Theory
• Social Work Practice
• Application of Theory in Practice
• What is an ‘Eclectic’ Approach?
• An Alternative Approach: Fishbone Framework for Applying Social Theory in Practice
• Application: Fishbone Model
• Conclusion
• 7 LEGAL SKILLS FOR SOCIAL WORKERS
• Introduction
• Why Are Law and Legal Skills Important to Social Workers?
• What is Law?
• Human Rights Law
• Equality Law
• Information Sharing, Record Keeping and the Law
• Using the Law and Legal Skills
• 8 REFLECTIVE PRACTICE SKILLS
• Introduction
• What is Reflective Practice?
• Reflection on Social Work Processes
• Knowledge, Legislation and Policy
• Discrimination, Power and Values: Reflecting on Ethics and Values
• Identifying Continuing Learning and Development Needs
• 9 SKILLS FOR LEADERSHIP
• Introduction: Why Leadership?
• What is Leadership?
• Leadership Theory
• Developing Leadership Skills in Social Work
• 10 SKILLS FOR INTER-PROFESSIONAL SOCIAL WORK PRACTICE
• Introduction
• Why Develop Inter-professional Practice Skills?
• Different Perspectives: Barriers and Supports
• Inter-professional Skills
• Conclusion
• 11 WORKING WITH RESISTANCE
• Introduction
• What is ‘Resistance’?
• What Causes Resistance?
• How to Work Positively with Resistance
• Six Core Skills in Responding to Resistance
• Conclusion
• INDEX