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• Cover
• Endorsements
• Half Title
• Series Page
• Title Page
• Copyright Page
• Dedication
• Contents
• Lists of Figures
• Acknowledgements
• Introduction – Pioneer, Investigator, Agitator: An Introduction to the Second Edition
• 1 Reformist or Radical: Social Work’s Roots and Different Identities
• Social work in 17 objects
• Crown coin
• Food
• Martyrs’ monument
• What Is social work?
• Definitions
• Metaphors
• The social work story
• Origins of social work
• Early reformist roots
• Early radical roots
• Social work values and ethics
• Beginnings of social work knowledge
• Usable knowledge
• Service user knowledge and co-production
• Roots of models and methods
• Social and medical models
• Evolution of social work education
• Development of social work organisation
• Professional organisation
• Welfare
• Welfare state
• Welfare models
• Social work and social problems
• Social and global problems
• Social policy and wicked problems
• Social justice and social inclusion
• Care and control
• Power and oppression
• Critical social policy: the example of benefit fraud
• Unintended consequences
• Agents of the state?
• Ideology
• Religion
• Capital, labour and commodification
• Community
• Identity
• A few –isms
• Managerialism
• Reorganising services
• The Cousins
• Social pedagogy
• In conclusion
• Further reading and weblinks
• Social work in 18 people
• Note
• 2 Saint or Sinner: The Public Face of Social Work
• Social work in 17 objects
• Mitten
• Bella the dog
• Public image
• Saint and sinner
• Humour
• Blame and the public inquiry
• Public awareness
• Public service
• Public, private and other ways
• Austerity
• Media
• Press
• TV, radio, theatre and film
• Social media
• Politics
• Party politics
• Grandstanding
• Social work responses
• Who speaks for social work?
• Whistleblowing
• Themes
• Emotional involvement, stress and burnout
• Taboos
• Language
• Jargon
• Political correctness/woke
• In conclusion
• Further reading and weblinks
• Social work in 18 people
• 3 Client, Service User or Expert by Experience: How and Why People Come into Contact with Social Work
• Social work in 17 objects
• Reference library of real-life experience
• Selfie
• Neither universal nor mainstream
• Clients
• Who becomes a service user and how?
• Life course
• Looking after other people’s children
• Adoption and guardianship
• Fostering
• Children and families
• Children leaving care
• Child cruelty
• Early intervention and preventive work
• Court work and juvenile justice
• Disabilities
• Mental health
• Compulsory admission to hospital
• Drug and alcohol misuse
• Refugees, asylum seekers and travellers
• Older people
• Service users who do not want to be
• Service users providing and buying social services
• Personalisation
• Carers
• Service users as volunteers
• Home visits
• Remote working
• On a caseload
• How long do you have a social worker for?
• Eligibility, rationing and thresholds
• Case closed
• Themes
• Dilemmas in social work
• Hard to reach or seldom heard
• Race, ethnicity and diversity
• Gender
• Risk and safeguarding
• Touch
• Restraint and violence
• Sex
• In conclusion
• Further reading and weblinks
• Social work in 18 people
• 4 A Profession or a Career; A Calling or a Job: What Social Workers Do and How Social Work Is Organised
• Social work in 17 objects
• Work bag
• Postman Pat
• A profession
• What Is a profession?
• Professionalism
• Dress code
• A career or a calling
• Career structure
• Trainees, support workers and volunteers
• A job
• The workforce
• Job roles
• Recruitment and retention
• Industrial relations, unions and working conditions
• ‘Agency social work’ and locums
• Pay and pension
• Health and safety
• Themes
• Accountability
• Autonomy
• Authority
• Bureaucracy and discretion
• Teamwork
• Workload
• Social work in a pandemic
• Management and leadership
• Social work practice
• Strengths perspective
• Social work methods
• Milieu: individual, family, group, community
• Process and outcome
• Co-working
• A week in social work
• Social work and social care
• How social work services are organised
• Public sector
• Voluntary, independent and private sectors
• Other developments in social work provision
• How social work services are bought and sold
• Procuring and providing
• Outsourcing and in-housing
• Funding by results
• Registration (licensing), regulation and inspection
• Assuring the quality of social work
• Conduct and sanctions
• Relations with the neighbours
• Multi-professional work
• Health: living with a powerful neighbour
• Relations with other professions
• Integrating services
• In conclusion
• Further reading and weblinks
• Social work in 18 people
• 5 A Discipline or a Skill; An Education or a Training: How Social Workers Learn Their Practice
• Social work in 17 objects
• School of social work entrance sign
• Drum
• A discipline
• Social work research
• Doctoral social work
• Evidence-based practice and practice-based evidence
• Evaluation
• Knowledge transfer and co-production
• Theory and practice
• Social work skills
• Assertiveness
• Self-disclosure
• Recording
• New skills and technologies
• Imagination
• Reflective practice
• Competence approach
• Holistic approach
• Education and training
• Social work education
• Student social workers
• Funding
• Becoming a social worker
• The social work curriculum
• Undergraduate and postgraduate
• Decolonising the curriculum
• Routes to a qualification
• Modes of study
• Interprofessional learning
• Placements and practice learning
• Signature pedagogy – theorising from practice
• What students do and learn on placement
• How students are assessed on placements
• The organisation of social work education
• Academy and agency partnerships
• Funding
• Workforce planning
• Supervision
• Student supervision and agency supervision
• Independent supervision
• Methods of teaching student social workers
• Law and social work
• Other significant aspects of law
• Civil damages
• After qualification
• Licensing and Regulation
• Newly qualified social workers
• Continuing professional development and advanced practice
• In conclusion
• Further reading and weblinks
• Social work in 18 people
• 6 Universal or Specific: Social Work Local and Global
• Social work in 17 objects
• A–Z street finder
• Ileke ibile (traditional bead)
• Grey blanket
• Generic practice
• Generalist and specialist
• Specifics in social work
• Field
• Setting and sector
• Service user groupings
• Location
• Method
• Expertise
• Organisational form
• Country
• International social work
• Social work’s international presence
• What is international social work?
• Decolonising social work practice
• Local context
• Global context
• Global topics
• Social work, climate change and environmental justice
• Comparative practice
• Cultural competence
• Working through interpreters
• International mobility
• Cross-national activities
• Recruitment from overseas
• Working overseas
• Study exchanges
• In conclusion
• Further reading and weblinks
• Social work in 18 people
• 7 Utopia or Dystopia: ‘The Pioneers of Today Are the Prophets of Tomorrow’ (Attlee)
• Social work in 17 objects
• Crib
• Little yellow toy car
• Flag
• Challenges
• Dystopian social work
• Utopian social work
• Social work in 18 people
• Social work history in 16 questions
• Author Index
• Subjects Index