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• Title Page
• Copyright
• Contents
• Preface
• Acknowledgments
• Chapter 1 The Art of Conflict
• What We Bring to the Table, and What the Table Brings to Us
• How Contradictions Make Us Who We Are
• A Developmental Perspective
• How Conflict Promotes Less Complex Thinking—and Simpler Thinking Promotes Conflict
• How We Promote More Complex Thinking
• Reflections from Practice
• Chapter 2 Competition and Cooperation
• Influential Approaches to Cooperation and Competition
• The Thomas-Kilmann Model
• Lax, Sebenius, and the Negotiator’s Dilemma
• Evolution and the Prisoner’s Dilemma
• The Evolution of Cooperation
• Evolutionary Lessons from the Prisoner’s Dilemma
• Limits of the Prisoner’s Dilemma
• A New Approach to Cooperation and Competition
• Reflections for Practice
• Chapter 3 Optimism and Realism
• The Faces of Optimism and Realism
• Optimism and Realism: the Emotional Dimension
• Embracing Uncertainty: Realistic Thoughts, Optimistic Attitudes
• The Ethics of Optimism and Realism
• Integrating Optimism and Realism, Clarity and Doubt
• Further Reflections from Practice
• Chapter 4 Avoidance and Engagement
• The Dimensions of Avoidance and Engagement
• Behavioral Elements of Avoidance and Engagement
• Emotional Elements of Avoidance and Engagement
• Attitudinal Aspects of Avoidance and Engagement
• Avoiding and Preventing, Engaging and Escalating
• The Ethical Challenge
• The Conflict Specialist’s Challenge
• Reflections from Practice
• Chapter 5 Principle and Compromise
• Principle Without Compromise Is Seldom Principled
• Principles Are Pragmatic
• The Power of Principle and Compromise
• Values, Interests, and Resources
• Compromising with Evil
• Reflections from Practice
• Chapter 6 Emotions and Logic
• The Response of Conflict Specialists to the Emotion-Logic Paradox
• Emotions, Logic, and Decision Making
• Emotions and Logic in Conflict Work
• The Language of Feeling and Thinking
• Feelings About Thoughts, Thoughts About Feelings
• Sequences and Iterations
• Narratives
• Observations
• Identifying Feelings and Thinking
• Venting
• Making Use of Tension in Our Own Experience of Emotion and Logic
• Follow Others’ Lead
• What We Feel, How We Think
• Gender and Culture, Emotions and Logic
• Reflections from Practice
• Chapter 7 Neutrality and Advocacy
• What We Mean by Neutrality
• Structural Neutrality
• Behavioral Neutrality
• Emotional Neutrality
• Cognitive Neutrality
• Perceptive Neutrality
• Aspirational Neutrality
• How the Elements Interact: A Case Example
• The Dimensions of Advocacy
• Advocacy as a Role
• Advocacy as a Set of Attitudes
• The Goals of Advocates
• The Advocate’s Skills
• Emotional Skills
• Communication Skills
• Strategic Skills
• Advocates and Third Parties
• Susskind and Stulberg: A Classic Debate on Neutrality and Advocacy
• The Advocate Neutral
• (Further) Reflections from Practice and Life
• Chapter 8 Community and Autonomy
• Identity, Community, Autonomy
• Integrating Community and Autonomy: The Challenge for Conflict Interveners
• Staying with Autonomy
• Maintaining Connection
• Dealing with Multiple Communities and Attachments
• Reflections from Practice (and Life)
• Chapter 9 The Conflict Dialectic: Better Paradoxes, Better Conflict
• Paradox as a Method
• Other Paradoxes
• Process and Substance
• Substance and Relationship
• Outcome and Transformation
• And Still More
• Overlaps and Synergies
• Competition and Cooperation
• Optimism and Realism
• Avoidance and Engagement
• Principle and Compromise
• Emotions and Logic
• Neutrality and Advocacy
• Community and Autonomy
• Society’s Essential Paradoxes
• Final Reflections (and a Final Paradox)
• References
• Index
• EULA