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• Title Page
• Copyright
• Dedication
• Preface
• Acknowledgments
• Chapter One: The Art of Conflict
• What We Bring to the Table and What the Table Brings to Us
• How Contradictions Make Us Who We Are
• A Developmental Perspective
• How Conflict Promotes Less Complex Thinking—and Simpler Thinking Promotes Conflict
• How We Promote More Complex Thinking
• Reflections from Practice
• Chapter Two: Competition and Cooperation
• Influential Approaches to Cooperation and Competition
• The Evolution of Cooperation
• Evolutionary Lessons from the Prisoner’s Dilemma
• Limits of the Prisoner’s Dilemma
• A New Approach to Cooperation and Competition
• Reflections for Practice
• Chapter Three: Optimism and Realism
• The Faces of Optimism and Realism
• Optimism and Realism: The Emotional Dimension
• Embracing Uncertainty: Realistic Thoughts, Optimistic Attitudes
• The Ethics of Optimism and Realism
• Integrating Optimism and Realism, Clarity and Doubt
• Further Reflections from Practice
• Chapter Four: Avoidance and Engagement
• The Dimensions of Avoidance and Engagement
• Behavioral Elements of Avoidance and Engagement
• Emotional Elements of Avoidance and Engagement
• Attitudinal Aspects of Avoidance and Engagement
• Avoiding and Preventing, Engaging and Escalating
• The Ethical Challenge
• The Conflict Specialist’s Challenge
• Reflections from Practice
• Chapter Five: Principle and Compromise
• Principle Without Compromise Is Seldom Principled
• Principles Are Pragmatic
• The Power of Principle and Compromise
• Values, Interests, and Resources
• Compromising with Evil
• Reflections from Practice
• Chapter Six: Emotions and Logic
• The Response of Conflict Specialists to the Emotion–Logic Paradox
• Emotions, Logic, and Decision Making
• Emotions and Logic in Conflict Work
• What We Feel, How We Think
• Gender and Culture, Emotions and Logic
• Reflections from Practice
• Chapter Seven: Neutrality and Advocacy
• What We Mean by Neutrality
• The Dimensions of Advocacy
• The Advocate’s Skills
• Susskind and Stulberg: A Classic Debate on Neutrality and Advocacy
• The Advocate Neutral
• (Further) Reflections from Practice and Life
• Chapter Eight: Community and Autonomy
• Identity, Community, Autonomy
• Integrating Community and Autonomy: The Challenge for Conflict Interveners
• Reflections from Practice (and Life)
• Chapter Nine: The Conflict Dialectic: Better Paradoxes, Better Conflict
• Paradox as a Method
• Other Paradoxes
• Overlaps and Synergies
• Society’s Essential Paradoxes
• Final Reflections (and a Final Paradox)
• References
• Index
• End User License Agreement