Efnisyfirlit

• Cover
• Half Title
• Title Page
• Copyright Page
• Frontispiece
• Contents
• Preface to the eighth edition
• Authors
• 1. The essence of good doctoring: A personal reflection
• 2. Ideas, concerns and expectations
• 3. How doctors talk to patients and why
• 4. Different types of patients
• 5. Patient-encounter outcomes
• 6. How you feel is as important as what you know
• 7. What you need to achieve in a patient encounter or consultation
• 8. Different methods of consulting
• 9. Complex scenarios
• 10. Wider communication and ethical issues
• 11. Communication as a competence?
• 12. Summary
• Index