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• Cover
• Titlepage
• Contents
• List of Tables
• Introduction
• 1 Know your enemy Understanding interviewers
• What do they want?
• What sort of things are they looking for?
• What will happen at the interview?
• What sort of questions will they ask?
• How do they know what they’re looking for?
• 2 Prepare yourself What you need to know before the interview
• What should you prepare?
• Exhibit 1: Evidence that you meet their needs
• Exhibit 2: Reassuring answers and explanations
• Exhibit 3: Industry knowledge
• Exhibit 4: The reasons you want this job
• 3 Standing out How to be an outstanding candidate
• Why are these qualities so important?
• 4 Answering questions What the interviewer will ask and what you need to tell them
• Make a good impression
• Three cardinal rules
• 5 Starting the interview What to expect from the interview and how to begin confidently
• 6 Questions they ask everybody Standard questions you should prepare for
• 7 Behavioural questions Some questions dig deeper than others
• What are the important points?
• 8 Questions for practical jobs Core question, ‘Are you reliable?’
• Professional knowledge
• 9 Questions for creative jobs Core question, ‘Will you deliver?’
• Professional knowledge
• 10 Questions for clerical and administrative jobs Core question, ‘Are you efficient?’
• Professional knowledge
• 11 Questions for sales and marketing jobs Core question, ‘Can you sell?’
• Professional knowledge
• 12 Questions for technical jobs Core question, ‘Can you do the job?’
• Professional knowledge
• 13 Questions for management jobs Core question, ‘Will you get results?’
• Professional knowledge
• 14 Questions for customer relations jobs Core question, ‘Are you customer focused?’
• Professional knowledge
• 15 Questions for school and college leavers What to do if you don’t have experience
• Transferable skills
• Professional knowledge
• 16 Tackling the difficult questions Handling questions about perceived areas of weakness
• Inappropriate and illegal questions
• 17 Dealing with tricky questions What to say when there’s no clear answer
• Dealing with critical or negative questions
• Questions about salary
• Answering closed questions
• 18 Answering off-the-wall questions What is the interviewer really asking?
• Questions asking you to work something out
• ‘Psychological’ questions
• 19 Your questions for the interviewer What to ask at the end of the interview
• 20 Variations on the theme Different types of interview and how to deal with them confidently
• Screening interviews
• Telephone interviews
• Video interviews
• Panel interviews
• Serial interviews
• Assessment centres
• Informal interviews
• Second interviews
• 21 The interview: Future trends Tasks and tests that are already in use and how to prepare for them
• The interview – future trends
• Making a presentation
• Showing your portfolio
• Technical and attainment tests
• Physical tests
• Job-replica exercises
• Group exercises
• Psychometric tests
• Future possibilities
• 22 Looking the part Making a good impression from the start
• Appearance
• Behaviour
• Overcoming nerves
• 23 What happens next? What to do after the interview
• While you’re waiting for their decision
• If they don’t make you an offer
• If they do make you an offer
• 24 Interviews in a nutshell The three essential questions you need to know about
• Main Question 1: Can you do the job?
• Main Question 2: Will you do the job?
• Main Question 3: Will you fit in?
• Index to the questions
• Index
• Copyright