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• Title Page
• Contents
• Preface
• About the authors
• 1 Introduction to Wellness Management in Hospitality and Tourism
• Wellness tourism and Covid-19
• Case study: Bucuti & Tara Beach Resort, Aruba
• Case study: Secondary wellness tourists, the Bucket List Family
• 2 Quality of Life and Wellness in Hospitality and Tourism
• Case study: Six Senses Bhutan
• Quality of life and wellness
• Quality of life and wellness in hospitality and tourism
• Wellness trends in hospitality and tourism
• 3 Typologies of Health and Wellness in Hospitality and Tourism
• Case study: Canyon Ranch
• The spectrum of health and wellness tourism
• Spas
• Active exploration in hospitality and tourism
• Holistic tourism
• Occupational wellness
• 4 Wellness Tourism Regions and Destinations
• Case study: Visit Bath: Spas Ancient and Modern
• Wellness regions and destinations
• Top wellness destinations
• 5 Segmentation in Wellness in Foodservice, Hospitality and Tourism
• Case study: Big Sky Yoga retreats
• Scope and segments of wellness in food service, hospitality and tourism
• Understanding segmentation in wellness
• Practical use of segmentation of wellness customers
• 6 Health and Wellness Food and Beverage Trends
• Case study: The smoothie industry
• The concept and scope of health and wellness food and beverages
• Health and wellness food and beverage trends
• 7 Spa and Hot Spring Development and Management
• Case study: Hévíz, Hungary
• Spa and hot spring resort development
• Hot springs
• Spas
• Management of spas and hot spring resorts
• 8 Wellness Events, Festivals and Activities
• Case study: The MindBodySpirit Festival
• Events, festivals and wellness events definitions
• Impact of wellness events
• 9 The Design, Operation, and Management of a Wellness Event
• Case study: Sedona Yoga Festival
• Planning and designing a wellness event
• Marketing a wellness event
• Bringing it together: Hosting a wellness retreat
• 10 The Management and Upgrading of Wellness Amenities and Facilities
• Case study: Finger Lakes Region, New York
• Wellness destinations, facilities and amenities
• Wellness destination management and development
• Managing and upgrading health and wellness facilities and amenities
• Additional considerations
• 11 Analysis and Management of Health and Wellness Programs and Offerings
• Case study: Arctic Bath Hotel and Spa, Sweden
• Wellness programs and offerings
• Meeting and exceeding customer expectations
• Performance indicators for wellness facilities, programs, and offerings
• Data gathering and analysis
• 12 Management of Health and Wellness Programs for Employees
• Case study: Rosen Hotels Health and Wellness Program
• Health and wellness programs for employees
• Areas of well-being: physical, emotional, social, and financial
• Examples of employee health and wellness programs
• How to start employee health and wellness programs
• 13 Wellness Management during Crises and Pandemics
• Case study: G Adventures’ Wellness Tours
• Definitions of crisis and pandemic
• Wellness management during and after a pandemic
• The future of the wellness economy
• 14 Conclusions: The Future of Wellness Management
• Case study: EVEN Hotels
• Revisiting wellness management concepts
• Current and future generations’ expectations from health and wellness
• Future of wellness concepts
• Impact of crises, disasters, and pandemics on wellness concepts
• Student wellness