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• Part I: Goal-Directed Design
• CH 1: A Design Process for Digital Products
• The Consequences of Poor Product Behavior
• Why Digital Products Fail
• Planning and Designing Product Behavior
• Recognizing User Goals
• Implementation Models and Mental Models
• An Overview of Goal-Directed Design
• CH 2: Understanding the Problem: Design Research
• Qualitative versus Quantitative Data in Design Research
• Goal-Directed Design Research
• Interviewing and Observing Users
• Other Types of Qualitative Research
• Research Is Critical to Good Design
• CH 3: Modeling Users: Personas and Goals
• Why Model?
• The Power of Personas
• Why Personas Are Effective
• Understanding Goals
• Constructing Personas
• Personas in Practice
• Other Design Models
• CH 4: Setting the Vision: Scenarios and Design Requirements
• Bridging the Research-Design Gap
• Scenarios: Narrative as a Design Tool
• Design Requirements: The “What” of Interaction
• The Requirements Definition Process
• CH 5: Designing the Product: Framework and Refinement
• Creating the Design Framework
• Refining the Form and Behavior
• Validating and Testing the Design
• CH 6: Creative Teamwork
• Small, Focused Teams
• Thinking Better, Together
• Working Across Design Disciplines
• The Extended Team
• Establishing a Creative Culture
• Identifying Skill Levels in Designers
• Collaboration Is the Key
• Part II: Designing Behavior and Form
• CH 7: A Basis for Good Product Behavior
• Design Values
• Interaction Design Principles
• Interaction Design Patterns
• CH 8: Digital Etiquette
• Designing Considerate Products
• Designing Smart Products
• Designing Social Products
• CH 9: Platform and Posture
• Product Platforms
• Product Postures
• Postures for the Desktop
• Postures for the Web
• Postures for Mobile Devices
• Postures for Other Platforms
• Give Your Apps Good Posture
• CH 10: Optimizing for Intermediates
• Perpetual Intermediates
• Inflecting the Interface
• Designing for Three Levels of Experience
• CH 11: Orchestration and Flow
• Flow and Transparency
• Orchestration
• Harmonious Interactions
• Motion, Timing, and Transitions
• The Ideal of Effortlessness
• CH 12: Reducing Work and Eliminating Excise
• Goal-Directed Tasks versus Excise Tasks
• Types of Excise
• Excise Is Contextual
• Eliminating Excise
• Other Common Excise Traps
• CH 13: Metaphors, Idioms, and Affordances
• Interface Paradigms
• Building Idioms
• Manual Affordances
• Direct Manipulation and Pliancy
• Escape the Grip of Metaphor
• CH 14: Rethinking Data Entry, Storage, and Retrieval
• Rethinking Data Entry
• Rethinking Data Storage
• Rethinking Data Retrieval
• CH 15: Preventing Errors and Informing Decisions
• Using Rich Modeless Feedback
• Undo, Redo, and Reversible Histories
• What If: Compare and Preview
• CH 16: Designing for Different Needs
• Learnability and Help
• Customizability
• Localization and Globalization
• Accessibility
• CH 17: Integrating Visual Design
• Visual Art and Visual Design
• The Elements of Visual Interface Design
• Visual Interface Design Principles
• Visual Information Design Principles
• Consistency and Standards
• Part III: Interaction Details
• CH 18: Designing for the Desktop
• Anatomy of a Desktop App
• Windows on the Desktop
• Menus
• Toolbars, Palettes, and Sidebars
• Pointing, Selection, and Direct Manipulation
• CH 19: Designing for Mobile and Other Devices
• Anatomy of a Mobile App
• Mobile Navigation, Content, and Control Idioms
• Multi-Touch Gestures
• Inter-App Integration
• Other Devices
• CH 20: Designing for the Web
• Page-Based Interactions
• The Mobile Web
• The Future
• CH 21: Design Details: Controls and Dialogs
• Controls
• Dialogs
• Eliminating Errors, Alerts, and Confirmations
• The Devil Is in the Details
• Appendix A: Design Principles
• Chapter 1
• Chapter 3
• Chapter 4
• Chapter 5
• Chapter 8
• Chapter 9
• Chapter 10
• Chapter 11
• Chapter 12
• Chapter 13
• Chapter 14
• Chapter 17
• Chapter 18
• Chapter 19
• Chapter 20
• Chapter 21
• Appendix B: Bibliography
• Titlepage
• Copyright
• Credits
• Dedication
• About the Authors
• Acknowledgments
• Foreword
• Introduction to the Fourth Edition
• A Brief History of Interaction Design
• IxD and User Experience
• What This Book Is and What It Is Not
• How This Book Is Structured
• Changes Since the Third Edition
• Examples Used in This Book
• Who Should Read This Book
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• End-User License Agreement