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• Cover
• Praise for Knowledge Management
• Titlepage
• Contents
• List of figures and tables
• About the author
• Preface
• Acknowledgements
• List of abbreviations/acronyms
• Guide to the book
• Part One Knowledge management – key concepts and models
• 01 Introduction to knowledge management
• 1.1 What is knowledge and knowledge management?
• 1.2 The value in knowledge and knowledge management
• 1.3 Knowledge management approaches
• 1.4 Knowledge management – an interdisciplinary framework
• Key learning points
• Review questions
• References
• 02 Tacit and explicit knowledge
• 2.1 Knowledge classification
• 2.2 SECI model (tacit and explicit knowledge conversion)
• 2.3 Ba theory (knowledge space)
• Key learning points
• Review questions
• References
• 03 Knowledge management process and lifecycle models
• 3.1 Key knowledge management process stages
• 3.2 Knowledge management lifecycle models
• Key learning points
• Review questions
• References
• Part Two Building knowledge competence in organizations
• 04 Organizational learning
• 4.1 From individual through group/team to organizational leaning
• 4.2 Organizational learning frameworks
• 4.3 Learning cycles – single, double and triple loop learning
• 4.4 Management of organizational memory
• Key learning points
• Review questions
• References
• 05 The learning organization
• 5.1 Definitions of a learning organization
• 5.2 Theoretical models for developing learning organizations
• 5.3 Cross-cutting themes across different learning organization models
• Key learning points
• Review questions
• References
• 06 Organizational culture for knowledge sharing and learning
• 6.1 Concept of organizational culture
• 6.2 Classification of organizational culture
• 6.3 Impact of organizational culture on knowledge sharing and organizational learning
• 6.4 Creating organizational culture to foster knowledge sharing and organizational learning
• Key learning points
• Review questions
• References
• Part Three Crossing knowledge boundaries
• 07 Communities of practice
• 7.1 Definitions, features and lifecycle of communities of practice
• 7.2 Types of CoP
• 7.3 Can CoPs be managed?
• 7.4 What a successful CoP looks like and how to build one
• Key learning points
• Review questions
• References
• 08 Knowledge boundaries and boundary-spanning mechanisms
• 8.1 Knowledge boundaries
• 8.2 Boundary-spanning mechanisms
• 8.3 Boundary-spanning knowledge activities in industrial applications
• Key learning points
• Review questions
• References
• 09 Knowledge networks
• 9.1 Introduction
• 9.2 Network structural properties
• 9.3 Relational properties
• 9.4 Nodal properties
• Key learning points
• Review questions
• References
• 10 ICT-enabled knowledge management: Internet of Things and big data analytics
• 10.1 Linking knowledge management and ICT
• 10.2 Internet of Things and knowledge management
• 10.3 Big data analytics and knowledge management
• Key learning points
• Review questions
• References
• Part Four Knowledge support for business decision making
• 11 The business decision context
• 11.1 Business environments that challenges business decisions
• 11.2 Links between different aspects of business and associated decisions
• 11.3 Business decisions at different levels
• Key learning points
• Review questions
• References
• 12 Human decision-making processes and knowledge requirements
• 12.1 Concepts of decision making
• 12.2 Different decision process models
• 12.3 Calling for knowledge support in decision making
• Key learning points
• Review questions
• References
• 13 Knowledge-based decision support systems
• 13.1 From DSS to KB-DSS
• 13.2 Key technologies for knowledge modelling and knowledge reasoning
• 13.3 KB-DSS applications
• Key learning points
• Review questions
• References
• Index
• Copyright