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• Cover
• Title Page
• Copyright
• Contents
• Preface
• Acknowledgments
• Photo Credits
• 1. Competency-Based Management and Leadership
• What Is Management?
• Leadership Theories
• Management Theories
• Management Trends
• Our Competency-Based Approach
• Conclusion
• 2. Leisure Services Managers
• Levels and Functions of Managers
• Resources to Manage
• Career Progression of Managers
• Management Drivers
• Efficiency and Effectiveness
• Critical Management Issues
• Conclusion
• 3. Legal Foundations for Managers
• Current Legal Issues and Trends
• Civil and Criminal Law
• Legislation
• Risk Management
• Legal Issues in Employment
• Conclusion
• 4. Organizational Structure
• Three Sectors
• Organizational Structure, Design, and Culture
• Working with Boards
• Form of Government and Organizational Structure and Design
• Conclusion
• 5. Coordination of Resources, Programs, and Services
• Internal Organizational Coordination
• External Organizational Coordination
• Conclusion
• 6. Planning and Decision Making
• Planning
• Problem Solving and Decision Making
• Ethical Decision Making
• Conclusion
• 7. Marketing and Public Relations
• Definition and History of Marketing
• Market Segmentation and Target Marketing
• Marketing Mix
• Social Media
• Conclusion
• 8. Communication and Customers
• Functions of Communication
• Communication Process
• Communication Breakdowns
• Strategic Approach to Communication
• Internal Communication
• External Communication
• Conclusion
• 9. Personnel Procedures and Practices
• Human Resources Perspectives
• Personnel Planning
• Personnel Processes
• Managing Volunteers
• Conclusion
• 10. Motivation, Rewards, and Discipline
• Employee Engagement and Development
• Motivation
• Employee Recognition
• Rewarding Volunteers
• Rewarding Yourself
• Discipline
• Conclusion
• 11. Sources and Methods of Financing
• Sources of Revenue
• Expenditures
• Pricing
• Pricing Trends and Issues
• Conclusion
• 12. Budgets and Financial Cost Analysis
• Defining Budgets
• Budget Cycle
• Cutback Management
• Types of Budgets
• Approaches to Budgeting
• Budget Implementation
• Financial Analysis and Reporting
• Conclusion
• 13. Evaluation
• Why Evaluate?
• Performance Measurement
• How to Evaluate
• Selecting Evaluation Participants
• Best Practices and Benchmarking
• Conclusion
• Appendix A Certified Park and Recreation Professional (CPRP) Competencies
• Appendix B One-Page Strategic Plan, City of Fairfax, Virginia
• References and Resources
• Index
• About the Authors