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• Title Page
• Copyright Page
• Brief Contents
• Contents
• Preface
• Acknowledgments
• About the Authors
• Part 1: Why MIS?
• 1: The Importance of MIS
• Q1-1. Why Is Introduction to MIS the Most Important Class in the Business School?
• The Digital Revolution
• Evolving Capabilities
• Moore’s Law
• Metcalfe’s Law
• Other Forces Pushing Digital Change
• This Is the Most Important Class in the School of Business
• Q1-2. How Will MIS Affect Me?
• How Can I Attain Job Security?
• How Can Intro to MIS Help You Learn Nonroutine Skills?
• What Is the Bottom Line?
• Q1-3. What Is MIS?
• Components of an Information System
• Management and Use of Information Systems
• Achieving Strategies
• Q1-4. How Can You Use the Five-Component Model?
• The Most Important Component—You
• All Components Must Work
• High-Tech Versus Low-Tech Information Systems
• So What? A Is for Alphabet
• Understanding the Scope of New Information Systems
• Components Ordered by Difficulty and Disruption
• Q1-5. What Is Information?
• Definitions Vary
• Where Is Information?
• Q1-6. What Are Necessary Data Characteristics?
• Accurate
• Timely
• Relevant
• Just Barely Sufficient
• Worth Its Cost
• Q1-7. 2027?
• Ethics Guide: Ethics and Professional Responsibility
• Security Guide: Passwords and Password Etiquette
• Career Guide: Five-Component Careers
• Case Study 1: Tesco
• 2: Collaboration Information Systems
• Q2-1. What Are the Two Key Characteristics Collaboration?
• Importance of Constructive Criticism
• Guidelines for Giving and Receiving Constructive Criticism
• Warning!
• Q2-2. What Are Three Criteria for Successful Collaboration?
• Successful Outcome
• Growth in Team Capability
• Meaningful and Satisfying Experience
• Q2-3. What Are the Four Primary Purposes of Collaboration?
• Becoming Informed
• Making Decisions
• Solving Problems
• Managing Projects
• Q2-4. What Are the Requirements for a Collaboration Information System?
• The Five Components of an IS for Collaboration
• Primary Functions: Communication and Content Sharing
• Q2-5. How Can You Use Collaboration Tools to Improve Team Communication?
• Q2-6. How Can You Use Collaboration Tools to Manage Shared Content?
• Shared Content with No Control
• Shared Content with Version Management on Google Drive
• Shared Content with Version Control
• Ethics Guide: Big Brother Wearables
• Q2-7. How Can You Use Collaboration Tools to Manage Tasks?
• Sharing a Task List on Google Drive
• Sharing a Task List Using Microsoft SharePoint
• So What? Augmented Collaboration
• Q2-8. Which Collaboration IS Is Right for Your Team?
• Three Sets of Collaboration Tools
• Choosing the Set for Your Team
• Don’t Forget Procedures and People!
• Q2-9. 2027?
• Security Guide: Evolving Security
• Career Guide: Software Product Manager
• Case Study 2: Eating Our Own Dog Food
• 3: Strategy and Information Systems
• Q3-1. How Does Organizational Strategy Determine Information Systems Structure?
• Q3-2. What Five Forces Determine Industry Structure?
• Q3-3. How Does Analysis of Industry Structure Determine Competitive Strategy?
• Ethics Guide: The Lure of Love Bots
• Q3-4. How Does Competitive Strategy Determine Value Chain Structure?
• Primary Activities in the Value Chain
• Support Activities in the Value Chain
• Value Chain Linkages
• Q3-5. How Do Business Processes Generate Value?
• Q3-6. How Does Competitive Strategy Determine Business Processes and the Structure of Information Sy
• Q3-7. How Do Information Systems Provide Competitive Advantages?
• Competitive Advantage via Products
• So What? The Autonomous Race
• Competitive Advantage via Business Processes
• How Does an Actual Company Use IS to Create Competitive Advantages?
• How Does This System Create a Competitive Advantage?
• Q3-8. 2027?
• Security Guide: Hacking Smart Things
• Career Guide: Director of Architecture
• Case Study 3: The Amazon of Innovation
• Part 2: Information Technology
• 4: Hardware, Software, and Mobile Systems
• Q4-1. What Do Business Professionals Need to Know About Computer Hardware?
• Hardware Components
• Types of Hardware
• Computer Data
• Q4-2. How Can New Hardware Affect Competitive Strategies?
• Internet of Things
• Digital Reality Devices
• Self-driving Cars
• 3D Printing
• Q4-3. What Do Business Professionals Need to Know About Software?
• What Are the Major Operating Systems?
• Virtualization
• Own Versus License
• What Types of Applications Exist, and How Do Organizations Obtain Them?
• What Is Firmware?
• Q4-4. Is Open Source Software a Viable Alternative?
• Why Do Programmers Volunteer Their Services?
• So What? New from CES 2016
• How Does Open Source Work?
• So, Is Open Source Viable?
• Q4-5. What Are the Differences Between Native and Web Applications?
• Developing Native Applications
• Developing Web Applications
• Which Is Better?
• Q4-6. Why Are Mobile Systems Increasingly Important?
• Hardware
• Software
• Data
• Ethics Guide: Free Apps For Data
• Procedures
• People
• Q4-7. What Are the Challenges of Personal Mobile Devices at Work?
• Advantages and Disadvantages of Employee Use of Mobile Systems at Work
• Survey of Organizational BYOD Policy
• Q4-8. 2027?
• Security Guide: Poisoned App-les
• Career Guide: Technical Account Manager
• Case Study 4: PSA: Cruising with Information Systems
• 5: Database Processing
• Q5-1. What Is the Purpose of a Database?
• Q5-2. What Is a Database?
• Relationships Among Rows
• Metadata
• Ethics Guide: Querying Inequality?
• Q5-3. What Is a Database Management System (DBMS)?
• Creating the Database and Its Structures
• Processing the Database
• Administering the Database
• So What? Slick Analytics
• Q5-4. How Do Database Applications Make Databases More Useful?
• Traditional Forms, Queries, Reports, and Applications
• Browser Forms, Reports, Queries, and Applications
• Multi-user Processing
• Q5-5. How Are Data Models Used for Database Development?
• What Is the Entity-Relationship Data Model?
• Q5-6. How Is a Data Model Transformed into a Database Design?
• Normalization
• Representing Relationships
• Users’ Role in the Development of Databases
• Q5-7. How Can Falcon Security Benefit from a Database System?
• Q5-8. 2027?
• Security Guide: Big Data . . . Losses
• Career Guide: Database Engineer
• Case Study 5: Searching for Classic and Vintage Car Parts . . .
• 6: The Cloud
• Q6-1. Why Are Organizations Moving to the Cloud?
• Cloud Computing
• Why Do Organizations Prefer the Cloud?
• When Does the Cloud Not Make Sense?
• Q6-2. How Do Organizations Use the Cloud?
• Resource Elasticity
• Pooling Resources
• Over the Internet
• Cloud Services from Cloud Vendors
• Content Delivery Networks
• Using Web Services Internally
• Q6-3. What Network Technology Supports the Cloud?
• What Are the Components of a LAN?
• Ethics Guide: Cloudy Profit?
• Connecting Your LAN to the Internet
• Q6-4. How Does the Internet Work?
• The Internet and the U.S. Postal System
• Step 1: Assemble Package (Packets)
• Step 2: Put Name on Package (Domain Names)
• Step 3: Look Up Address (IP Address)
• Step 4: Put Address on Package (IP Address on Packet)
• Step 5: Put Registered Mail Sticker on Package (TCP)
• Step 6: Ship Package (Packets Transported by Carriers)
• Q6-5. How Do Web Servers Support the Cloud?
• Three-Tier Architecture
• Watch the Three Tiers in Action!
• Service-Oriented Architecture (SOA)
• A SOA Analogy
• SOA for Three-Tier Architecture
• Internet Protocols
• TCP/IP Protocol Architecture
• Q6-6. How Can Falcon Security Use the Cloud?
• SaaS Services at Falcon Security
• PaaS Services at Falcon Security
• IaaS Services at Falcon Security
• Q6-7. How Can Organizations Use Cloud Services Securely?
• Virtual Private Networks (VPNs)
• Using a Private Cloud
• Using a Virtual Private Cloud
• So What? Quantum Learning
• Q6-8. 2027?
• Security Guide: From Anthem to Anathema
• Career Guide: Senior Network Manager
• Case Study 6: Cloud Solutions and Infrastructure That Safely Test for Consumer Risk and Financial St
• Part 3: Using IS for Competitive Advantage
• 7: Processes, Organizations, and Information Systems
• Q7-1. What Are the Basic Types of Processes?
• How Do Structured Processes Differ from Dynamic Processes?
• How Do Processes Vary by Organizational Scope?
• Q7-2. How Can Information Systems Improve Process Quality?
• How Can Processes Be Improved?
• How Can Information Systems Improve Process Quality?
• Q7-3. How Do Information Systems Eliminate the Problems of Information Silos?
• What Are the Problems of Information Silos?
• How Do Organizations Solve the Problems of Information Silos?
• An Enterprise System for Patient Discharge
• Q7-4. How Do CRM, ERP, and EAI Support Enterprise Processes?
• The Need for Business Process Engineering
• Emergence of Enterprise Application Solutions
• Customer Relationship Management (CRM)
• Enterprise Resource Planning (ERP)
• So What? Workflow Problems
• Ethics Guide: Paid Deletion
• Enterprise Application Integration (EAI)
• Q7-5. What Are the Elements of an ERP System?
• Hardware
• ERP Application Programs
• ERP Databases
• Business Process Procedures
• Training and Consulting
• Industry-Specific Solutions
• Which Companies Are the Major ERP Vendors?
• Q7-6. What Are the Challenges of Implementing and Upgrading Enterprise Information Systems?
• Collaborative Management
• Requirements Gaps
• Transition Problems
• Employee Resistance
• New Technology
• Q7-7. How Do Inter-enterprise IS Solve the Problems of Enterprise Silos?
• Q7-8. 2027?
• Security Guide: It’s Not Me . . . It’s You
• Career Guide: IT Technical Manager
• Case Study 7: A Tale of Two Interorganizational IS
• 8: Social Media Information Systems
• Q8-1. What Is a Social Media Information System (SMIS)?
• Three SMIS Roles
• SMIS Components
• Q8-2. How Do SMIS Advance Organizational Strategy?
• Social Media and the Sales and Marketing Activity
• Social Media and Customer Service
• Social Media and Inbound and Outbound Logistics
• Social Media and Manufacturing and Operations
• Social Media and Human Resources
• Q8-3. How Do SMIS Increase Social Capital?
• What Is the Value of Social Capital?
• How Do Social Networks Add Value to Businesses?
• Using Social Networking to Increase the Number of Relationships
• So What? Enhanced Golf Fan
• Using Social Networks to Increase the Strength of Relationships
• Using Social Networks to Connect to Those with More Resources
• Q8-4. How Do (Some) Companies Earn Revenue from Social Media?
• You Are the Product
• Revenue Models for Social Media
• Does Mobility Reduce Online Ad Revenue?
• Ethics Guide: Synthetic Friends
• Q8-5. How Do Organizations Develop an Effective SMIS?
• Step 1: Define Your Goals
• Step 2: Identify Success Metrics
• Step 3: Identify the Target Audience
• Step 4: Define Your Value
• Step 5: Make Personal Connections
• Step 6: Gather and Analyze Data
• Q8-6. What Is an Enterprise Social Network (ESN)?
• Enterprise 2.0
• Changing Communication
• Deploying Successful Enterprise Social Networks
• Q8-7. How Can Organizations Address SMIS Security Concerns?
• Managing the Risk of Employee Communication
• Managing the Risk of Inappropriate Content
• Q8-8. 2027?
• Security Guide: Digital is Forever
• Career Guide: International Content Director
• Case Study 8: Sedona Social
• 9: Business Intelligence Systems
• Q9-1. How Do Organizations Use Business Intelligence (BI) Systems?
• How Do Organizations Use BI?
• What Are Typical BI Applications?
• Q9-2. What Are the Three Primary Activities in the BI Process?
• Using Business Intelligence to Find Candidate Parts
• Q9-3. How Do Organizations Use Data Warehouses and Data Marts to Acquire Data?
• Problems with Operational Data
• Data Warehouses Versus Data Marts
• Ethics Guide: MIS-diagnosis
• Q9-4. How Do Organizations Use Reporting Applications?
• Basic Reporting Operations
• RFM Analysis
• Online Analytical Processing (OLAP)
• Q9-5. How Do Organizations Use Data Mining Applications?
• Intelligent Machines
• Unsupervised Data Mining
• Supervised Data Mining
• Market-Basket Analysis
• Decision Trees
• Q9-6. How Do Organizations Use Big Data Applications?
• MapReduce
• So What? BI for Securities Trading?
• Hadoop
• Q9-7. What Is the Role of Knowledge Management Systems?
• What Are Expert Systems?
• What Are Content Management Systems?
• What Are the Challenges of Content Management?
• What Are Content Management Application Alternatives?
• How Do Hyper-Social Organizations Manage Knowledge?
• Hyper-Social KM Alternative Media
• Resistance to Knowledge Sharing
• Q9-8. What Are the Alternatives for Publishing BI?
• Characteristics of BI Publishing Alternatives
• What Are the Two Functions of a BI Server?
• Q9-9. 2027?
• Security Guide: Semantic Security
• Career Guide: Manager, Data and Analytics
• Case Study 9: Hadoop the Cookie Cutter
• Part 4: Information Systems Management
• 10: Information Systems Security
• Q10-1. What Is the Goal of Information Systems Security?
• The IS Security Threat/Loss Scenario
• What Are the Sources of Threats?
• What Types of Security Loss Exist?
• Goal of Information Systems Security
• Q10-2. How Big Is the Computer Security Problem?
• Q10-3. How Should You Respond to Security Threats?
• Q10-4. How Should Organizations Respond to Security Threats?
• So What? New from Black Hat 2015
• Q10-5. How Can Technical Safeguards Protect Against Security Threats?
• Identification and Authentication
• Single Sign-on for Multiple Systems
• Encryption
• Ethics Guide: Securing Privacy
• Firewalls
• Malware Protection
• Design for Secure Applications
• Q10-6. How Can Data Safeguards Protect Against Security Threats?
• Q10-7. How Can Human Safeguards Protect Against Security Threats?
• Human Safeguards for Employees
• Human Safeguards for Nonemployee Personnel
• Account Administration
• Systems Procedures
• Security Monitoring
• Q10-8. How Should Organizations Respond to Security Incidents?
• Q10-9. 2027?
• Security Guide: Exhaustive Cheating
• Career Guide: Senior Consultant
• Case Study 10: Hitting the Target
• 11: Information Systems Management
• Q11-1. What Are the Functions and Organization of the IS Department?
• How Is the IS Department Organized?
• Security Officers
• What IS-Related Job Positions Exist?
• Q11-2. How Do Organizations Plan the Use of IS?
• Align Information Systems with Organizational Strategy
• So What? Managing the IS Department
• Communicate IS Issues to the Executive Group
• Develop Priorities and Enforce Them Within the IS Department
• Sponsor the Steering Committee
• Q11-3. What Are the Advantages and Disadvantages of Outsourcing?
• Ethics Guide: Training Your Replacement
• Outsourcing Information Systems
• International Outsourcing
• What Are the Outsourcing Alternatives?
• What Are the Risks of Outsourcing?
• Q11-4. What Are Your User Rights and Responsibilities?
• Your User Rights
• Your User Responsibilities
• Q11-5. 2027?
• Security Guide: Watching the Watchers
• Career Guide: Senior Data Analyst
• Case Study 11: Automating Labor
• 12: Information Systems Development
• Q12-1. How Are Business Processes, IS, and Applications Developed?
• How Do Business Processes, Information Systems, and Applications Differ and Relate?
• Which Development Processes Are Used for Which?
• Q12-2. How Do Organizations Use Business Process Management (BPM)?
• Why Do Processes Need Management?
• What Are BPM Activities?
• Q12-3. How Is Business Process Modeling Notation (BPMN) Used to Model Processes?
• Need for Standard for Business Processing Notation
• Documenting the As-Is Business Order Process
• Q12-4. What Are the Phases in the Systems Development Life Cycle (SDLC)?
• Define the System
• Ethics Guide: Estimation Ethics
• Determine Requirements
• Design System Components
• System Implementation
• Maintain System
• Q12-5. What Are the Keys for Successful SDLC Projects?
• Create a Work Breakdown Structure
• Estimate Time and Costs
• Create a Project Plan
• Adjust Plan via Trade-offs
• Manage Development Challenges
• Q12-6. How Can Scrum Overcome the Problems of the SDLC?
• So What? Banking on IoT
• What Are the Principles of Agile Development Methodologies?
• What Is the Scrum Process?
• How Do Requirements Drive the Scrum Process?
• Q12-7. 2027?
• Fetch!
• User-Driven Systems
• Industry Will Push Change
• Security Guide: Psst. There’s another Way, You Know…
• Career Guide: Developing Your Personal Brand
• Case Study 12: When Will We Learn?
• The International Dimension
• Application Exercises
• Glossary
• Index
• Back Cover